Lazada Philippines Expands its Services for Better Customer Satisfaction

Lazada isn’t new to the online selling scene. It has 5 branches in Southeast Asia including Thailand, Vietnam, Malaysia, Indonesia and the Philippines. Its venture in the Philippines is less than two years old but has already made itself worth of being called the best. This year, the prestigious Golden Globe Awards named it as the Best Online Shopping Mall for 2013. It is an honor that multiple online ventures strive to get its hands on. But that wasn’t Lazada’s claim to fame because even before it was awarded such a great honor, it has touched the lives of many Filipinos nationwide.

After it reached to over 1 million likes on Facebook, the once most talked about consumer brand overcame all the obstacles you would think it would face due to unfamiliarity. Rocket Internet, an online venture building company that has been applauded for an impressive line of successful e-commerce sites worldwide, owns it. If it doesn’t ring a bell, that’s okay because three brothers established it in Germany by the last name of Samwer. But what strikes me the most about this interesting fact is despite being owned by non-locals, it was successfully able to dig deep into what Filipinos need even offering all the products on the website in Philippine currency. This makes it more compelling to become the first stop of Filipino consumers buying online.

The e-commerce industry has made tremendous progress over the years. Last year, it reached sales worth over P8 billion. This was a peak to what is in store for this year that Lazada has definitely contributed a lot to in just a few months. Last May of this year, it celebrated its first year anniversary. In that month, it produced more mind-blowing promos and discount rates that took everyone by surprise. Its customers found themselves coming back for more even after the said month long celebrations. It has moved not just thousands but millions of Filipinos everywhere and it still continuing to expand its coverage providing over hundreds of service centers spread out across the country.

Its payment options became more flexible and convenient to be used by various customers. The customer hotline has become more efficient and effective and the return policy was stretched to 14-day duration for returns or exchanges. All deliveries have now been officially partnered with the service companies, LBC and 2GO. More items have been given discounts and put on sale making Filipinos who are naturally known to be frugal hungry for more. The growth it showed throughout the months was profound and a big part of the said good change probably came from its now bigger than ever list of investors. The award-winning e-commerce website received a lot of thumbs ups from investing companies worldwide giving them more resources to make use of for improvement. More considerations on the part of the customers have definitely been taken note of that has made it even more possible for Filipinos to fall in love with its already remarkable line of products and services.

Lazada Brings Out its Top Gun: Lazada Mobile Application

Put out your phones and start downloading the newest installment of Lazada Philippines’ long list of tricks up its sleeves for 2013. It now has joined the mobile media sensation launching its official mobile application exclusively available to all Android cellular phone users. It is a feature that has been long overdue given its high market value. An official declaration that e-commerce is here to stay and is capable of entering any industry it sees fit to make it to the top.

It is kind of a no brainer when asked if downloading any form of application today is practical considering the million number of people with smart phones capable of doing so. It’s the convenience of being able to do whatever you feel like doing at any time of the day and actually being able to do it. The internet and technology that comes along with it gives is so much power hence control over what we do. And apparently it has been leading us to online shopping because it certainly broke records as it reach an $8 billion mark in estimated sales last year through various e-commerce transactions.

Rocket Internet, a multinational online venture builder is known also for being the producer of Lazada Philippines’ affiliate, Zalora. Although each are distinctly different from one another, both ventures have made a remarkable impact on the local e-commerce industry in the Philippines. Lazada Philippines also coexists with other counterparts in Southeast Asia comprising of Thailand, Malaysia, Vietnam and Indonesia. And due to its undeniable success, companies outside Southeast Asia also took notice of the great potential it has. It currently is in partnership with various investing companies that accumulated over $100 million. Interestingly, it’s only on its way to its second year in business and already it has received notable reviews both from critics and customers.

It has showed progress all throughout its existence that is apparent in both its services and products. Its items are meant to be at its lowest making it a local favorite to shoppers who just can’t seem to get enough but have very little money to spend. It has over 20000 items on its site from different brands and a huge percentage of that receives daily doses of discounts. Its services as well have made its customers loyalists. Services like the return policy, customer hotline, payment methods, shipping and delivery are just some of the reasons why it is the best of its kind.

Ultimately, it comes down to customer satisfaction. And Lazada has definitely focused all of its energy into creating an avenue for not just customers to enjoy but for aspiring entrepreneurs to have a channel that can reach out to a nationwide coverage. Because it has a backbone as experienced as Rocket Internet, it has become a powerhouse that is considerably one of the best online shopping sites at works today. With very little history to brag about, it was able to consistently able to follow through with its promises and even go beyond what was expected of it.

Philippine Counterpart of Lazada Provides Excellent Services to Filipino Online Consumers

A company that sticks to its core principles revolving around satisfying the needs of the customer in any way it can. Lazada Philippines has truly made it evident in its continuous growth just how much it values the comfort of its customers. As an e-commerce websites, convenience is the ultimate key to a consumer’s heart but making them stay there, now that’s the tricky part. Because each online business is competing against each other and all it can improve on is service and product placement. Because the exposure is already spoon-fed to them since after all, everyone now can access the internet.

But Lazada is different simply because it responds to what its market aka the entire Philippines dictates. It provides quality-performing products at very affordable costs while making the experience worth the customer’s every penny. Having good product selections and services make up a good e-commerce website and the ultimate goal is to make sure to stand out from the rest. Since products and services go hand in hand, the successful Philippine branch was dubbed as the Best Online Shopping Mall for 2013 this year by the Golden Globe Annual Awards, created a customer-oriented website never before witnessed by Filipino online consumers. It along with its counterparts in Thailand, Indonesia, Malaysia and Vietnam are equally given recognition for its superb performance.

The company is owned by an online business empire based in Germany known as one of the top performing e-commerce venture builders in the whole world. Rocket Internet which happens to be the owner of another successful online venture, Zalora Philippines, created Lazada to tap to every market possible by producing an online shopping mall with the best variety of products available today online. Its products are arranged in categories covering its most likely usage giving customers an easier time to search for what they like. A search bar is also available to narrow down searches into specifics through simple keywords. Apart from the very advanced navigation system on the website, it also loaded its homepage with discounts over discounts from the top sellers to the editor’s picks.

If you want a way to spend your money with twice as much stuff compared to buying in the local market, then it might just be the answer you are looking for. Over 20,000 items are available for your disposal ranging from consumer electronics, home furniture, kitchenware, children’s toys, ladies’ and men’s apparel etc. All deliveries are made exclusively by two of the top delivery companies, LBC and 2GO that take care of nationwide shipments. The methods of payments available in the website are as follows: Cash on Delivery (COD), PayPal, MegaLink, MasterCard and VISA credit cards.

The Payment Card Industry Data Security Standard (PCI DSS) has officially certified the safety of Lazada’s programs and systems. It is a security company in charge of evaluating an online website’s security from outside systems. A factor that impresses only a few but is actually a vital factor to an online selling company. Account information are necessary to be kept out of reach from hackers and maintaining the firewall against them should highly be considered by every existing e-commerce website.

Lazada’s Progressive Success Story

Lazada Philippines is one of the most successful e-commerce websites today beating other shopping online sites to the title of Best Online Shopping Mall for 2013. It is an award that the Golden Globe Annual Awards gives out every year along with other prestigious awards that only high performing companies receive. As part of giving back for its first year anniversary celebration, it expanded not only its selection of products but also the nature and consistency of its discounts and promos.

Its services now cover more grounds tapping everyone in the social pyramid giving it wider market coverage. This month, the influential e-commerce website opened more options for paying customers including monthly installments using and BDO card, PayPal and MegaLink to its methods of payments. This adds to the original list that formerly just consisted of VISA/MasterCard credit card and Cash on Delivery. All deliveries are made after prioritized by the company’s official partners, LBC and 2GO. Shipping fees depend on the location orders are to be delivered to. All deliveries made within the vicinity of Metro Manila follow a P55 fixed rate while P99 is charged to outside locations. But all fees are subject to change incurred by large or heavy items. All additional fees will be indicated before check out to keep the customers informed. Fees however are dismissed for any single receipts worth P1, 000 and above.

Lazada is affiliated to Zalora Philippines and Price Panda. Zalora is an e-commerce website that focuses more on the side of fashion. Price Panda on the other hand is the first website to help online consumers compare the prices of its options for better product assessment before finally purchasing. All these companies have branches spread out in Southeast Asia. Lazada has counterparts in four other countries namely Malaysia, Indonesia, Thailand and Vietnam. All branches have a common goal, which is to provide the ultimate shopping experience online to all their customers by maintaining its 100% rate on customer satisfaction.

If you’re looking for a sure online destination to find items you like for a cheaper price, then you will definitely find Lazada an interesting partner having more than 20, 000 items to choose from. But don’t mistake its affordability to low quality. If ever you feel unsatisfied with the quality or performance of your order/s, you can easily get it exchanged or refunded for up to 2 weeks.

It has been featured in multiple media channels including television, national magazines and newspapers. Popularity definitely became associated with the said company before it even started trying being named as the most talked about consumer brand on Facebook during its month-long celebration for its first year anniversary. That was after it reached to more than a million number of likes, an overwhelming number of response from a freshly launched e-commerce website. And since then, it hasn’t slowed down making regular updates both on its promos and price offers giving it a better edge among its competitions. It is a truly admirable factor that helps it even more deserving of being called The Best.

Lazada Philippines Review: Strengthens E-commerce through Multiple Quality Services

A new breed of e-commerce websites is taking the Philippines to an unexpected journey, a virtual journey that is. Shopping online has never been more thrilling because now, Filipinos have e-commerce websites to buy from that conveniently sell in Philippine Peso. You would think that this has long been happening. But surprisingly, only a few respectable websites have actually made it a point to sell in Pesos that are not limited to one line of product only. Today, more companies are investing on online shopping malls to provide more options for Filipino online consumers.

Lazada Philippines is considered as one of the top e-commerce websites today. It has counterparts in Southeast Asia including Vietnam, Malaysia, Indonesia and Thailand. Also, it has an affiliate, Zalora, also under the management of the online business empire, Rocket Internet. Lazada has recently been dubbed as the Best Online Shopping Mall for 2013. And this would be not as impressive as it actually is if it has been long running. But surprisingly, it was only established in the city of Makati early last year and just celebrated its first year anniversary May of this year.

It consists of products from different brands like Nike, Apple, Samsung, Sephora, L’Oreal etc. and is still in the works of expanding its collection. Thanks to the monetary investments of international companies like Kinnivek, Holtzbrink, Summit Partners and J. P. Morgan Asset Management, the e-commerce website favorite has more resources to pull funds from for improvement.

As part of its yearlong celebration, Lazada comes up with regular promos with discount rates up to 90%. Also, the services they offer is more customer-friendly giving way to installments up to 2 years with no interest charge. Deliveries that amount to P1000 and above are considered free applicable to all nationwide shipments. Customers can easily round up their options by simply typing in the keywords of the products of their choice on the website’s search bar.

Lazada now has a customer hotline available 7 days a week including holidays. This is to better serve its customers with concerns and suggestions for the company’s service conditions. It also welcomes product returns for up to 14 days countring from the day the package was delivered to its respective location for shipment. Customers can get their product exchanged for a new one or simply get a full refund in a form of voucher. The said feature is even accommodating impulsive buyers because customers that simply have a change of heart can get their item exchanged for as long as the item retains its new condition.

True to its promise, Lazada ensures 100% customer satisfaction any way that they can. Over 300 service centers are now available all over the Philippines giving Filipinos better access to quality customer service. Although the company seems to good to be true, its products are certified brand new. Customers will be able to address their concerns immediately because the company’s shipping services made by either LBC or 2GO have been certified as an official partnership.