Lazada Philippines Review: Strengthens E-commerce through Multiple Quality Services

A new breed of e-commerce websites is taking the Philippines to an unexpected journey, a virtual journey that is. Shopping online has never been more thrilling because now, Filipinos have e-commerce websites to buy from that conveniently sell in Philippine Peso. You would think that this has long been happening. But surprisingly, only a few respectable websites have actually made it a point to sell in Pesos that are not limited to one line of product only. Today, more companies are investing on online shopping malls to provide more options for Filipino online consumers.

Lazada Philippines is considered as one of the top e-commerce websites today. It has counterparts in Southeast Asia including Vietnam, Malaysia, Indonesia and Thailand. Also, it has an affiliate, Zalora, also under the management of the online business empire, Rocket Internet. Lazada has recently been dubbed as the Best Online Shopping Mall for 2013. And this would be not as impressive as it actually is if it has been long running. But surprisingly, it was only established in the city of Makati early last year and just celebrated its first year anniversary May of this year.

It consists of products from different brands like Nike, Apple, Samsung, Sephora, L’Oreal etc. and is still in the works of expanding its collection. Thanks to the monetary investments of international companies like Kinnivek, Holtzbrink, Summit Partners and J. P. Morgan Asset Management, the e-commerce website favorite has more resources to pull funds from for improvement.

As part of its yearlong celebration, Lazada comes up with regular promos with discount rates up to 90%. Also, the services they offer is more customer-friendly giving way to installments up to 2 years with no interest charge. Deliveries that amount to P1000 and above are considered free applicable to all nationwide shipments. Customers can easily round up their options by simply typing in the keywords of the products of their choice on the website’s search bar.

Lazada now has a customer hotline available 7 days a week including holidays. This is to better serve its customers with concerns and suggestions for the company’s service conditions. It also welcomes product returns for up to 14 days countring from the day the package was delivered to its respective location for shipment. Customers can get their product exchanged for a new one or simply get a full refund in a form of voucher. The said feature is even accommodating impulsive buyers because customers that simply have a change of heart can get their item exchanged for as long as the item retains its new condition.

True to its promise, Lazada ensures 100% customer satisfaction any way that they can. Over 300 service centers are now available all over the Philippines giving Filipinos better access to quality customer service. Although the company seems to good to be true, its products are certified brand new. Customers will be able to address their concerns immediately because the company’s shipping services made by either LBC or 2GO have been certified as an official partnership.